CC 140 - Comunica??es
Curso introdut¨®rio de comunica??o que enfatiza o desenvolvimento das habilidades de interpreta??o de texto, reda??o, compreens?o auditiva e flu¨ºncia empresarial em n¨ªvel universit¨¢rio. O aluno escreve para diversos fins e p¨²blicos e faz apresenta??es curtas para pequenos grupos. O aluno pesquisa, analisa, resume e documenta informa??es. O pr¨®prio aluno e colegas avaliam documentos escritos e apresenta??es orais. Atrav¨¦s da leitura, resposta da m¨ªdia e exerc¨ªcios de discuss?o, o alunos melhora suas habilidades de comunica??o. A comunica??o em diversas equipes e entre culturas ¨¦ enfatizada.
HOSP 103 - Hospitality Today - An introduction
AHLEI course: This course provides the students with a comprehensive introduction to the many entities that make up the hospitality industry, as well as an overview of today's hot issues, including ethical challenges and management concerns. Numerous examples, exhibits, and statistics give students an up-to-date look at the dynamic hospitality field.
The course reflects new industry trends, management practices, and the effect of technology and social media on various aspects of hospitality. Topics include: boutique/lifestyle hotels, Airbnb, global distribution systems, event technology, emotional labor, and Internet advertising.
CC 241 - Gest?o de Alimentos e Bebidas
Neste curso, os alunos podem aprender as bases de que precisam para tomar decis?es inteligentes em opera??es de alimentos e bebidas. O curso aborda formas pelas quais as opera??es de alimentos e bebidas t¨ºm adaptado as t¨¢ticas de gest?o e opera??o de outras ind¨²strias, o que as opera??es est?o a fazer para manter ou melhorar os padr?es de qualidade, reduzindo as despesas e como as estrat¨¦gias de alta tecnologia est?o a ser utilizadas para dar maior valor aos clientes. Jantar d¨®lares.
CC 250 - Supervis?o na Ind¨²stria de Hotelaria
Esta supervis?o no curso de Ind¨²stria de hospitalidade ¨¦ projetada para introduzir os alunos para a compreens?o adequada de comunica??o eficaz, responsabilidades de supervis?o, orienta??o e treinamento, gerenciamento de produtividade e controle de custos trabalhistas, avalia??o e coaching, disciplina, especial preocupa??o de supervis?o, team-building, motiva??o atrav¨¦s Lideran?a, gest?o de conflitos, gest?o do tempo e gest?o da mudan?a.
CC 333 - Gerenciamento de opera??es de front office
O curso tamb¨¦m descreve estrat¨¦gias e etapas de a??o para o que fazer quando a tecnologia falhar e voc¨º tem que recorrer ¨¤s opera??es manuais.
CC 338 - Gest?o de Manuten??o
AH & LA curso: Este curso ¨¦ projetado para fornecer aos alunos com os princ¨ªpios de gest?o de casa como eles se aplicam especificamente para a ind¨²stria da hospitalidade.
HOSP 261 Basic Hotel Accounting
AHLEI course: Provides a basis for understanding hospitality accounting concepts and procedures, the processing of hospitality financial data, and the flow of financial information in the accounting cycle that results in the production of financial statements.
CC 281 - Gest?o de Instala??es
Fornece aos gerentes de hospitalidade e aos alunos as informa??es que precisam saber para gerenciar a planta f¨ªsica de um hotel ou restaurante e trabalhar efetivamente com o departamento de engenharia e manuten??o. Os alunos aprender?o como a tecnologia pode agilizar os procedimentos operacionais, como equilibrar as preocupa??es ambientais com a satisfa??o dos clientes e como se comunicar efetivamente com o pessoal da engenharia hoteleira.
CC 346 - Gerenciamento do Servi?o de Bebidas
AH & LA: Este curso estabelece as bases para uma compreens?o b¨¢sica do servi?o de bebidas, explicando o processo de servi?o de bebidas, descrevendo os tipos de posi??es comumente encontradas em opera??es de bebidas e focando em bebidas como cerveja, bebidas espirituosas e vinho. Inclu¨ªdo no curso s?o instru??es sobre o servi?o de ¨¢lcool respons¨¢vel, t¨¦cnicas de supervis?o e procedimentos para posi??es de servi?o de bebidas de n¨ªvel de entrada.
HOSP 349 - Managing Service in Food and Beverage Operations
AHLEI course: This course will give students a basic understanding of the management process in food and beverage operations. All aspects of food and beverage operations are covered, including organization, marketing, menus, costs and pricing, production, service, safety, and finances.
CC 357 - Gest?o da Hospitalidade RH
AH & LA curso: Este curso apresenta uma abordagem sistem¨¢tica para a gest?o de recursos humanos na ind¨²stria da hospitalidade. Os alunos ir?o analisar quest?es e pr¨¢ticas contempor?neas, bem como as leis de emprego que t¨ºm um impacto sobre a forma como as pessoas s?o geridas.
CC 374 - Gest?o de Receitas
AH & LA curso: Este curso dar¨¢ aos alunos uma compreens?o b¨¢sica do processo de gest?o de receita. Ele aborda o uso adequado e import?ncia da gest?o de receita em opera??es de hospitalidade e descreve a ampla gama de elementos que devem ser considerados, a fim de utilizar a gest?o de receitas de forma eficaz.
HOSP 387 - Security and Loss Prevention Management
AHLEI course: This course has been substantially updated to reflect safety and security issues of current concern within the hospitality industry. This third edition presents best practices and guidance related to risk management in the hospitality workplace. Content takes a broader and more global view of the issues, and focuses on identification and mediation of a variety of safety and security concerns. Topics include:Security and Safety in the Lodging Industry, Legal Aspects of Loss Prevention, Guestroom Security Equipment,Lodging Safety Equipment, Security Procedures Covering Guest Concerns, Departmental Responsibilities in Guest and Asset, Protection, Emergency Management and Media Relations, Protection of Funds, Employee Safety, Insurance and Risk Management.
HOSP 464 - Planning & Control for Food & Beverage Operations
AHLEI course: Covers the principles and procedures involved in an effective food and beverage control system, including standards determination, the operating budget, cost-volume- profit analysis, income and cost control, menu pricing, theft prevention, labor cost control, and point-of- sale reports.
CC 468 - Gest?o de Tecnologia na Ind¨²stria de Hotelaria
Esta tecnologia de gest?o no curso ind¨²stria da hospitalidade ¨¦ projetado para introduzir os alunos para a compreens?o adequada do r¨¢pido avan?o da tecnologia no que diz respeito ¨¤ ind¨²stria da hospitalidade. Os alunos ir?o cobrir os sistemas de reserva e como eles est?o interligados com todos os departamentos em uma propriedade espec¨ªfica. Como operar, selecionar e usar software diferente Como selecionar corretamente um fornecedor, e assim por diante.
CC 472 - Hospitalidade de vendas e marketing
AH & LA curso: No mercado de hoje altamente competitivo hospitalidade, ¨¦ essencial ter uma compreens?o de marketing e vendas Este curso ¨¦ projetado para fornecer aos alunos uma s¨®lida experi¨ºncia em vendas de hospitalidade e marketing. O foco principal do livro est¨¢ em t¨¦cnicas de venda pr¨¢ticas para vender a mercados alvejados.
CC 478 - Gest?o de Conven??es
Define o escopo e a segmenta??o do mercado de neg¨®cios de conven??es e grupos, descreve estrat¨¦gias de marketing e vendas para atrair mercados com necessidades espec¨ªficas e explica t¨¦cnicas para atender a essas necessidades como parte do servi?o de reuni?es e conven??es.
PPD 100 - Success in the Classroom
This is a first semester course that provides students with the tools they need for academic success. The course offers skills to help students with the transition to post-secondary education, to help them learn how to be a successful student and to make the most of their learning experience.
PPD 150 - Success in the Workplace
This course focuses on preparing students for the Canadian workplace, either in their future career or the work-integrated learning component of their ·¬Ì¯ program. Students will examine their own career goals as well as topics such as safety, time management, and critical thinking, in order to help them transition into and succeed within a Canadian work environment.
PPD 200 - Business Computers 1
This course is the first part of an introduction to the computer skills required in business today. It provides the student with an introduction to computer file management and Microsoft Word.
PPD 250 - Business Computers 2
This course will introduce and further develop Microsoft Excel skills that the student will need use in subsequent semesters and in the business world. Upon completion of the course, students will be able to prepare tables and graphs, use input fields, understand and be able to use Microsoft Excel insert functions and specialized functions. These functions include goal seeking, solver and data analysis.
PPD 300 - Managing Stress
This course explores practical strategies for managing stress in academic, personal, and professional life. Topics include mindfulness, time management, relaxation techniques, and emotional regulation. Students will develop skills to recognize stress triggers, build resilience, and enhance well-being, fostering a balanced approach to handling everyday pressures and challenges.
PPD 350 - Managing Personal Finances
This course provides foundational knowledge and practical skills for managing personal finances. Topics include budgeting, saving, investing, debt management, and financial planning. Students will learn how to make informed financial decisions, set financial goals, and build long-term wealth, preparing them for financial independence and stability.
PPD 400 - Canadian Culture & Diversity
This course explores the rich and diverse cultural landscape of Canada, examining its history, diversity and societal values. Topics include Indigenous cultures, French and English heritage, multiculturalism, and the role of culture in shaping national identity. Students will analyze how cultural expressions reflect and influence Canadian society.
PPD 450 - Career Development
This course provides students with tools and strategies necessary for effective career development. Topics include self-assessment, career exploration, resume and cover letter writing, job search strategies, and interview techniques. Students will learn to identify their strengths and interests, research potential career paths, and create actionable plans for professional growth. By the end of the course, students will have a clear roadmap for launching and advancing their careers, equipped with the confidence and skills to succeed in a competitive job market.